Accessibility

Audio description can enhance the theater experience for people who are blind or have low vision. The describer occasionally speaks "between the lines" to describe entrances, exits, and actions to people who cannot see them. Often, before the show and during intermission, a describer "sets up" for the performance by detailing the stage layout, props, characters, and costumes.

Audio description is available for select Broadway performances and other performances by request. This is a free service. Device reservations are first come, first served. Patrons must pick up their device at Customer Relations and a valid photo ID must be presented. We encourage patrons to bring their own headsets when possible. Headsets should have a standard 3.5mm aux jack.

Tickets can be purchased online, by emailing info@bushnell.org or by calling (860) 987-5900. For more information or to request this service, please contact the Accessibility Coordinator at info@bushnell.org.

Low vision seating: Seating in the front of the orchestra is reserved for patrons with low-vision for all performances. If that section is sold out but you would still like to utilize Audio Description, tickets can be purchased anywhere in the theater. Please contact the Box Office for availability at (860) 987-5900 or info@bushnell.org.

Touch Tours: Certain Broadway performances may have a Touch Tour before the Audio Described performance. Touch Tours are designed to give patrons who are blind or have low-vision the opportunity to feel and get a description of props and/or costumes from designated productions. You can also contact the Box Office to see if a show has a Touch Tour at (860) 987-5900 (M-F, 10am-5pm) or info@bushnell.org.

Sennheiser MobileConnect App: Download the Sennheiser MobileConnect App to your personal phone, connect to the “Assistive Listening” Wi-Fi Network and enter the password heartheshow, and then select the Audio Description channel in the app. You will need a Bluetooth enabled hearing device (hearing aid/cochlear implant/headphones) connected to your phone or wired headphones. View detailed instructions. 

ListenTech Devices: ListenTech Devices and headsets/earbuds can be reserved at the Customer Relations Desk with a valid photo ID. We encourage patrons to bring their own headsets that must have a standard 3.5mm aux jack. Devices are first come, first served. 

Loop: If you have a cochlear implant or hearing aid with a Telecoil switch, please ask for a loop (along with a device) and make sure the switch is on. 

QUICK TIPS:

• - Be sure to be as specific and clear as possible when asking for your desired service.
• - Arrive early to pick up a device/get connected on the app (if required); this will allow you to troubleshoot any issues before the show starts.
• - For assistance at the venue, please visit our Customer Relations desk or see a Front of House Staff person in a grey blazer.