Ticketing Policies

Don’t Get Scammed – Protect Yourself From Third-Party Vendors! 

The Bushnell Box Office, bushnell.org, and your Bushnell Ticketing Account are the only authorized sellers for Bushnell tickets. 

Notice the signs of scams. Does the ticket price seem high? Is crucial information like seat number or row missing from the listing? Does the address bar on your screen say something that’s not bushnell.org or bushnell.evenue.net? If you answered yes to any of these questions, do not (we repeat – DO NOT) buy the tickets! Have questions about suspicious listings online? Give us a call at 860.987.5900 before adding to your cart to avoid any buyer’s remorse. 

If you purchase tickets from another source, such as Vivid Seats, Ticketcenter.com, Ticketsales.com, Ticketmaster, GoTickets, or any other unauthorized reseller, you risk that these tickets are fake, void, or have previously been canceled. Ticket buyers who purchase tickets from a ticket broker or any third party should be aware that The Bushnell is unable to reprint, refund, replace, or exchange lost or stolen tickets and is unable to contact patrons with information regarding time changes or other pertinent updates regarding the performance. 

Unauthorized sale, resale, or attempted resale using any other method is in violation of The Bushnell’s Ticketing Policy and may result in seizure and cancellation without compensation. 

Tickets may not be used for advertising, promotions, contests, or sweepstakes unless formal written authorization is given by The Bushnell. Any use of trademarks, name and other intellectual property of The Bushnell Center for the Performing Arts is subject to The Bushnell's consent.

The Bushnell sells tickets on behalf of promoters and production companies who usually set ticket prices. Ticket prices are subject to change without notice. Prices listed by seat on www.bushnell.org will mention applicable fees. All fees are detailed in the cart before checkout. All ticket sales are final.

Cash, Bushnell Gift Cards, MasterCard, VISA, American Express, and Discover.

A Restoration Fee is added to each ticket and used to maintain and improve The Bushnell facility. Ticket purchases are also subject to service fees, which serve as a primary source of revenue to sustain our nonprofit performing arts center and continue bringing high quality shows, events, and educational opportunities to our community.

If a performance is cancelled, information will be posted on bushnell.org and you will be notified by email. If a show is cancelled or postponed, customers may exchange to another performance (subject to availability), receive a credit on their account, or request a refund.

Please note: All programs, cast, dates and times are subject to change. Prices listed by seat on www.bushnell.org will mention applicable fees. All fees are detailed in the cart before checkout. If you would like to search for an event, click here to explore upcoming events.

For the perfect gift, pick up one little envelope packed with music, dance, and drama! Purchase at The Bushnell Box Office or online.

PURCHASE GIFT CARD

Click here to review gift card terms and conditions.
Click here to check your Bushnell Gift Card balance online.

Please note: All gift cards are physically mailed to the address on file. If you have any special request please call our Box Office to purchase at (860) 987-5900 (Mon-Fri 10am-5pm). Bushnell Gift cards may be redeemed online at bushnell.org, in person at The Bushnell Box Office at 166 Capitol Avenue in Hartford, or by phone at 860.987.5900.

*Valid for gift cards purchased after September 2013.

Each Paciolan Ticketing account must be linked to a unique individual and contain valid and verifiable information. Fictitious or multiple accounts may not be used to obtain tickets. We reserve the right to deactivate accounts, cancel orders, and prohibit purchase ability without notice or compensation.

Digital (mobile) tickets will not be activated until three (3) hours before show time. (FREE)

Will-call tickets will be held in your name and can be picked up in The Bushnell Box Office up to two (2) hours before the show with a photo ID. (FREE)

Mailed tickets will be shipped via US Mail two (2) weeks prior to the event date. (handling fee may apply)

All ticket sales are final.

Everyone attending performances at The Bushnell must have a ticket, regardless of age. To ensure optimum enjoyment for all patrons, check age recommendations for each show. Children 14 years or younger must be always accompanied by an adult or guardian while at The Bushnell.

Adults bringing small children are asked to be considerate of other audience members. Children who cause disruptions or who are unable to sit quietly throughout a performance may be asked to leave.

Learn more about theater etiquette at The Bushnell and explore our Guest Services and Policies.

Contract terms with producers and production companies prohibit The Bushnell from issuing refunds therefore ALL SALES ARE FINAL. By purchasing tickets through The Bushnell, you agree to not dispute or otherwise seek a credit card chargeback in lieu of not receiving a refund.