FREQUENTLY ASKED QUESTIONS

After purchasing tickets, you will receive one email with one link per event. All tickets for the same event will be in one link.

• Sign into your account from your smartphone and download tickets to your smartphone’s wallet for safekeeping, easy retrieval, and quick entry at the event.
  • Log in to your account from your smartphone.
  • Go to the event for the tickets you want to download.
  • Tap on the button: “Add to Apple Wallet” or “Save to G Pay”.
  • Tap ADD when presented with your ticket. Make sure to add all tickets to your wallet.
  • Go to your Wallet and your tickets will be there.
• We strongly encourage you to download your ticket to your mobile wallet in advance to save you time.
• Once you have saved your mobile tickets to your Apple Wallet or Google Pay, open your app and tap on the ticket so it displays on your smartphone. Tap your digital ticket using our new contactless pedestals.
• IMPORTANT: Do not screenshot or attempt to print mobile tickets. They are not compatible with our ticket scanners. Mobile tickets must be uploaded to a digital wallet.

• If you are arriving separately from the other members of your group, or if you are gifting tickets, please follow these steps:
  • Tap TRANSFER TICKET and your tickets will be sent via text message.
  • Fill in the mobile phone number of the recipient.
  • Select the events and tickets you want to transfer, then click CONTINUE.
  • On the first page, tap on TRANSFER Tickets.
  • Log in to your account from your smartphone.
• You can transfer multiple tickets from multiple events, transfer to multiple people, all with the same easy process. Some restrictions may apply to transferring VIP experiences and special add-ons.

• When someone sends a ticket transfer, you’ll receive a text message letting you know you have a pending transfer.  
• If you already have an account, accept the transfer and you will be prompted to log in to retrieve the tickets.
  • Tap on the link from your text message.
  • Tap ACCEPT TRANSFER—note that there is an expiration date to the transfer.
  • Log in to your account.
• And you are done. Your new tickets are listed in your account and can be downloaded to your mobile wallet.
• If you do not have an account, you will be prompted to create one to complete the transfer and access your tickets.

• The Bushnell uses the ticketing service Paciolan. To activate your account, you will be asked to provide an email address. 
• A confirmation code will be sent to that email address. 
• Once you've entered the code, you will be prompted to create a new password.  
• Your account is now activated! 
• Note: Mobile users, open the activation link in a browser window outside your email app. If you are running into issues activating your account on your mobile device, try activating on a desktop computer or laptop.  
• Reminder: Your tickets must be downloaded to the digital wallet of your mobile device for entry into the theater.

• For Broadway Subscription Shows: Subscribers are able to exchange into another subscriber-designated performance of the same title, when allowed. Tickets may not be exchanged into an entirely different title or refunded. 
• Single tickets can be exchanged for a $5.00 per ticket fee based on availability. There are no exchanges for non-subscriber/single tickets. 
• Exchange restrictions apply to transferred tickets. 
• All ticket sales are final.

Unfortunately, Consignback is not available with our new ticketing system. We are searching for an alternate solution. Patrons will be notified if a new option for Consignback tickets becomes available.

Yes. If you're having trouble using your gift card online, please contact the box office for assistance at 860.987.5900.

Visit the Paciolan website for further details: https://www.paciolan.com/ 

• Please arrive on time. The performance start time is listed on your ticket. Lobbies open two hours prior to most performances and theater seating begins 30 minutes prior to the event's start time.
• Many shows have policies that require us to hold late patrons in the lobby until a specified point in the show. As a result, late seating may be restricted and is at the discretion of the production. For your convenience, closed circuit televisions are located in the lobbies.
• If you must leave your seat during the performance, please do so quietly. Re-entry may also be restricted and is at the discretion of the production.

• Respect the performers and other audience members by refraining from talking, whispering, making excessive noise or singing (unless permitted by the show) during the performance.  
• If you would like assistance with a disruption in the theater, please let a Front of House staff in a gray blazer or volunteer in a gray vest know about the disturbance. They are trained to handle these situations. If you create a disturbance and have not complied with Front of House requests, you may be asked to leave the theater. Your ticket will not be refunded.
• Refrain from wearing scents including aftershaves, colognes, and perfumes.

• Silence or turn off all mobile devices, smartwatches, and other electronics before the performance begins.  
• Texting, taking photos, and recording audio or video are strictly prohibited during performances unless otherwise specified. A production may require patrons to delete unauthorized recordings.
• If you need to use your device for accessibility reasons, please be discreet and lower the brightness.

• Unauthorized photography, video recording, and audio recording are strictly prohibited. A production may require patrons to delete unauthorized recordings.
• Flash photography can be distracting and is not permitted under any circumstances. 
• Some productions may allow photography at designated times—please follow the guidelines provided. 

• Patrons may bring (1) one sealed bottle of water in a 16 oz or smaller container or an empty non-glass water bottle to fill at water fountains in the building.
• Café food and concessions are permitted in the theater and available for purchase in the lobbies.
• All other outside food and beverages are not permitted in the theater, unless otherwise specified.

• All guests, including lap children, must have a ticket. Contact the Box Office for assistance purchasing these tickets. 
• Please ensure children are able to sit quietly throughout the performance; if they become restless or disruptive, feel free to step out of the theater. The Bushnell staff reserves the right to ask any parents/guardians whose children cause disruptions during a performance to leave the theater.
• Some performances may not be suitable for young children; please check the event’s recommended age guidelines before purchasing tickets. 

• In case of an emergency, follow all instructions from theater staff and proceed calmly to the nearest exit.  
• Do not block aisles or exits at any time.

• Each Paciolan Ticketing account must be linked to a unique individual and contain valid and verifiable information. Fictitious or multiple accounts may not be used to obtain tickets. We reserve the right to deactivate accounts, cancel orders, and prohibit purchase ability without notice or compensation.

• For the perfect gift, pick up one little envelope packed with music, dance, and drama. Purchase at The Bushnell Box Office or buy them online.
  • Click here to purchase a gift card.
  • Click here to review gift card terms and conditions.*
  • Click here to check your Bushnell Gift Card balance online.*
  • Bushnell Gift cards may be redeemed online at www.bushnell.org, in person at The Bushnell Box Office at 166 Capitol Avenue in Hartford, or by phone at 860.987.5900.
• *Valid for gift cards purchased after September 2013.

• Everyone attending performances at The Bushnell must have a ticket, regardless of age. To ensure optimum enjoyment for all patrons, check age recommendations for each show. Children 14 years or younger must be always accompanied by an adult or guardian while at The Bushnell.
• Adults bringing small children are asked to be considerate of other audience members. Children who cause disruptions or who are unable to sit quietly throughout a performance may be asked to leave.

• Don’t Get Scammed – Protect Yourself From Third-Party Vendors!
• The Bushnell Box Office, bushnell.org, and your Bushnell Ticketing Account are the only authorized sellers for Bushnell tickets.
• Notice the signs of scams. Does the ticket price seem high? Is crucial information like seat number or row missing from the listing? Does the address bar on your screen say something that’s not bushnell.org or bushnell.evenue.net? If you answered yes to any of these questions, do not (we repeat – DO NOT) buy the tickets! Have questions about suspicious listings online? Give us a call at 860.987.5900 before adding to your cart to avoid any buyer’s remorse.
• If you purchase tickets from another source, such as Vivid Seats, Ticketcenter.com, Ticketsales.com, Ticketmaster, GoTickets, or any other unauthorized reseller, you risk that these tickets are fake, void, or have previously been canceled. Ticket buyers who purchase tickets from a ticket broker or any third party should be aware that The Bushnell is unable to reprint, refund, replace, or exchange lost or stolen tickets and is unable to contact patrons with information regarding time changes or other pertinent updates regarding the performance.
• Unauthorized sale, resale, or attempted resale using any other method is in violation of The Bushnell’s Ticketing Policy and may result in seizure and cancellation without compensation.
• Tickets may not be used for advertising, promotions, contests, or sweepstakes unless formal written authorization is given by The Bushnell. Any use of trademarks, name and other intellectual property of The Bushnell Center for the Performing Arts is subject to The Bushnell's consent.

• The Bushnell sells tickets on behalf of promoters and production companies who usually set ticket prices. Ticket prices are subject to change without notice. Prices listed by seat on www.bushnell.org will mention applicable fees. All fees are detailed in the cart before checkout. All ticket sales are final.

• A Restoration Fee is added to each ticket and used to maintain and improve The Bushnell facility. Ticket purchases are also subject to service fees, which serve as a primary source of revenue to sustain our nonprofit performing arts center and continue bringing high quality shows, events, and educational opportunities to our community.

• Cash, Bushnell Gift Cards, MasterCard, VISA, American Express and Discover.

• If a performance is cancelled, information will be posted on www.bushnell.org and you will be notified by email. If a show is cancelled or postponed, customers may exchange to another performance (subject to availability), receive a credit on their account, or request a refund.
• Please note: All programs, cast, dates and times are subject to change. Prices listed by seat on www.bushnell.org will mention applicable fees. All fees are detailed in the cart before checkout. If you would like to search for an event, click here to go to the Event Calendar.

• Contract terms with producers and production companies prohibit The Bushnell from issuing refunds therefore ALL SALES ARE FINAL. By purchasing tickets through The Bushnell, you agree to not dispute or otherwise seek a credit card chargeback in lieu of not receiving a refund.

• Digital (mobile) tickets will not be activated until three (3) hours before show time. (FREE)
• Will-call tickets will be held in your name and can be picked up in The Bushnell Box Office up to two (2) hours before the show with a photo ID. (FREE)
• Mailed tickets will be shipped via. US Mail two (2) weeks prior to the event date. (handling fee may apply)
• All ticket sales are final.