Ticketing Policies

Fraudulent Re-Sale of Tickets; Commercial Purposes Tickets may not be purchased with the intention of re-selling the tickets at a profit. Fraudulent, misleading, or unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation. A ticket may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider. Any use of trademarks, name and other intellectual property of The Bushnell Center for the Performing Arts is subject to The Bushnell's consent.

All ticket sales are final. Please note: tickets will not be mailed until up to one (1) week prior to the engagement. If you have requested “PRINT AT HOME” tickets, up to one (1) week prior to the performance, you will receive instructions on how to view and print your Tickets@home tickets in a subsequent email sent to the address provided.

Tickets are available for purchase via phone, online, or in person. Learn more about Ways to Buy

Please note that listed prices do not include applicable fees. Ticket Prices are subject to change without notice.

Everyone attending performances at The Bushnell must have a ticket, regardless of age. To ensure optimum enjoyment for all patrons, we recommend that children under 5 only attend shows in the Robinson & Cole Family Series and The Bushnell Children’s Theatre.

Click here for a full list of Guest Services and Policies.

Box Office Hours

Summer hours: The Bushnell Box Office is open Monday through Friday from 10 a.m. to 5 p.m. Hours are extended for most performances. The Box Office is closed Saturdays and Sundays except on performance days, when it opens at noon. Closed July 4th, July 5th, and Labor Day.

Winter hours: The Bushnell Box Office is open Monday through Friday from 10 a.m. to 5 p.m. and Saturdays from 10 a.m. to 2 p.m. Hours are extended for most performances. The Box Office is closed Sundays except on performance days, when it opens at noon.

Forms of Payment

Cash, Bushnell Gift Cards, MasterCard, VISA, American Express and Discover.

Restoration Fee

A restoration fee is added to each ticket and is used for general maintenance and improvements to the facilities at The Bushnell Center for the Performing Arts.

Performance Cancellation

If a performance is cancelled, information will be posted on www.bushnell.org and the following radio and television stations will be notified: WTIC AM (1080) and WFSB TV 3. If a show is cancelled or postponed, customers may exchange to another performance (subject to availability), receive a credit on their account, or request a refund.

Please note: All programs, cast, dates and times are subject to change. Ticket prices listed on this website do not include all applicable fees. If you would like to search for an event, click here to go to the Event Calendar.

**Everyone attending The Bushnell must have a ticket, regardless of age. Adults bringing small children are asked to be considerate of other audience members. Children who cause disruptions or who are unable to sit quietly throughout a performance may be asked to leave.

Bushnell Gift Cards: Terms and Conditions

For the perfect gift, pick up one little envelope packed with music, dance and drama at The Bushnell Box Office or buy them online here.

Please note that gift cards may be redeemed online, in person at The Bushnell Box Office at 166 Capitol Avenue in Hartford or by phone at 860.987.5900. Gift card redemption is not available on the mobile site at this time. Gift card terms and conditions may be found below.

Agreement

These terms and conditions (the "Bushnell Gift Card Terms and Conditions") set forth the terms and conditions between you and The Horace Bushnell Memorial Hall Corporation (“The Bushnell”) governing the issuance and use of gift cards sold by The Bushnell ("Bushnell Gift Cards"). By using, or permitting anyone to use a Bushnell Gift Card, you agree to these terms and conditions. The terms, "we," "us," and "our" mean The Bushnell and "you" or "your" mean the person that purchased the Bushnell Gift Card from us, anyone receiving the Bushnell Gift Card, and anyone using the Bushnell Gift Card.

Redemption

Bushnell Gift Cards may be redeemed only in connection with the purchase of tickets, food or beverage at The Bushnell Box Office, any Bushnell theater bar or the Horace Bushnell Suite, each of which is located at The Bushnell Center for the Performing Arts, 166 Capitol Avenue , Hartford ,Connecticut 06106 . Bushnell Gift Cards are not credit or debit cards, nor redeemable for cash. Purchases are deducted from your Bushnell Gift Card balance. If an order exceeds the available amount of any Gift Card, the balance must be paid with cash, a credit card or other available payment method. To verify a Bushnell Gift Card balance, please call 1-800-242-5353.

Check Your Gift Card Balance

Click here to check your Bushnell Gift Card balance online.

*Valid for gift cards purchased after September 2013.

Limitations

Bushnell Gift Cards cannot be redeemed for purchases from third-party sellers who may be selling products from time to time at The Bushnell Center for the Performing Arts or otherwise, including without limitation purchases from tickets.com and show related merchandise. From time to time, certain tickets, food or beverage may be identified as ineligible for purchase with Bushnell Gift Cards. Please check this page for the most current list of ineligible items or ask at The Bushnell Box Office, The Bushnell bars or the Horace Bushnell Suite. Bushnell Gift Cards cannot be used to purchase other gift cards. Bushnell Gift Cards cannot be returned, resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law.

Risk of Loss

The Bushnell is not responsible if a Bushnell Gift Card is lost, stolen, destroyed or used without your permission. All sales are final. Exchanges are limited and subject to availability.

If you have any questions, please call The Bushnell Box Office at 860-987-5900.

Fraud

The Bushnell will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained Gift Card is redeemed or used to make purchases.

Limitation of Liability

THE BUSHNELL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESELAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Disputes

Any dispute relating in any way to any Bushnell Gift Card in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 shall be adjudicated in any state or federal court in Hartford County , Connecticut , and you consent to exclusive jurisdiction and venue in such courts.

General Terms

The Bushnell Gift Cards are issued by The Bushnell. When you purchase, receive or redeem a Bushnell Gift Card, you agree that the laws of the State of Connecticut , without regard to principles of conflict of laws, will govern these Bushnell Gift Card terms and conditions. The Bushnell reserves the right to change these terms and conditions from time to time at its discretion. All terms and conditions are applicable to the extent permitted by law.